FAQ
Frequently Asked Questions
Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us at support@soleavy.shop.
📦 Orders
Q: How do I place an order?
A: Simply browse our website, select the shoes you love, choose your size, and click "Add to Cart." When you're ready, proceed to checkout and complete your purchase securely.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly! If you need to make changes or cancel, please contact us immediately at support@soleavy.shop. Once the order has been shipped, we are unable to make changes.
Q: How will I know my order was confirmed?
A: You will receive an order confirmation email with your order details shortly after placing your order. Please check your spam folder if you don't see it in your inbox.
🙩 Shipping
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How much does shipping cost?
A: We offer FREE shipping on all orders within the United States!
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Estimated delivery time is 8–15 business days after processing.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package in real time.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unused, and in their original packaging. Please review our full Return & Refund Policy for details.
Q: How do I start a return?
A: Email us at support@soleavy.shop with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your return, your refund will be processed to your original payment method within 10 business days.
Q: Do you offer exchanges?
A: Yes! We offer size or color exchanges for defective or incorrect items. Contact us within 7 days of delivery to request an exchange.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Absolutely! Our website uses SSL encryption to ensure your payment details are always safe and secure.
Q: Will I be charged immediately?
A: Yes, your payment is charged at the time your order is placed and confirmed.
👟 Products
Q: How do I find the right size?
A: We recommend referring to the size guide available on each product page. If you're between sizes, we generally recommend sizing up for the most comfortable fit.
Q: Are your shoes true to size?
A: Most of our shoes are true to size. Product pages include specific sizing notes where applicable.
Q: What if I receive a damaged or defective item?
A: We're so sorry! Please contact us within 48 hours of delivery at support@soleavy.shop with your order number and photos of the damage. We'll arrange a free replacement or full refund.
📧 Still Have Questions?
We're here to help! Reach out to our support team:
📧 support@soleavy.shop
📞 +1 (973) 671-4895
🕐 Monday – Friday, 9:00 AM – 6:00 PM (EST)