Privacy policy

At Soleavy ("we," "our," or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from soleavy.shop.

1. Information We Collect When you visit our store or place an order, we may collect the following information:

  • Personal details: Name, email address, phone number, billing and shipping address
  • Payment information: Credit/debit card details (processed securely — we do not store card numbers)
  • Device & usage data: IP address, browser type, pages visited, and time spent on our site
  • Order history: Products purchased, order amounts, and delivery details

2. How We Use Your Information We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and customer service requests
  • Improve our website and shopping experience
  • Send promotional emails (only if you opt in)
  • Comply with legal obligations

3. Sharing Your Information We do not sell or rent your personal information. We may share your data with trusted third parties only as necessary:

  • Shipping carriers to deliver your orders
  • Payment processors to complete transactions securely
  • Analytics providers to help us understand website usage
  • Legal authorities if required by law

4. Cookies Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but this may affect some features of our site.

5. Data Security We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use a secure network when placing orders.

6. Your Rights You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@soleavy.shop.

7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site after changes constitutes your acceptance of the updated policy.

10. Contact Us If you have any questions about this Privacy Policy, please contact us:

📧 Email: support@soleavy.shop
📞 Phone: +1 (973) 671-4895
🏢 Address: 32 Fieldstone Dr, Livingston, NJ 07039, USA
🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)